Mary：Hello. Something is wrong with my bank card. Can you help me?
Clerk：Yes, what's the problem?
Mary：Not a big problem, exactly. Just a mistake with my name. It should be issued as Steven，but the card is under the name "stheven".
Clerk：Oh, I am very sorry about that. It's our fault. I will arrange for someone to correct it immediately.
Mary：OK, no problem. To err is human. I have two other cards I can use.
Clerk：Anyway, we apologize for the inconvenience we have brought you. Please just wait for a moment, and it will be fixed.