用简单英语谈生意-售后服务篇

来源: 佚名 2014-10-07

中小学英语学习必备APP

  (1)

  A: Yes, may I help you?

  B: We had a damaged shipment from you.

  A: We'll look into it right away for you.

  A:有什么事吗?

  B:你们送来的货有损坏。

  A:我们会立刻调查清楚。

  (2)

  A: Was the damage extensive?

  B: I'd say about half of the shipment is unusable.

  A: We'll send a man right out to look at it.

  B: Good, we'll be expecting him.

  A:坏得很多、的很严重吗?

  B:我看大概有一半的货不能用了。

  A:我们马上会派个人去查看。

  B:好,我们等着他。

  (3)

  A: How bad was the damage.

  B: One packing case was crushed.

  A: Was all the material in that case destroyed?

  B: We don't think we can use any of it at all.

  A:损坏情况如何?

  B:有一个箱子全压坏了。

  A:箱里的东西都毁了吗?

  B:我看都不能用了。

  (4)

  A: Did you note the damage on the bill of lading?

  B: Yes, of course.

  A: We'll start a claim with the shipping company.

  B: We'll wait and see what they say.

  A:你把损坏情形注明在提货凭单上了没?

  B:当然。

  A:我们会向货运公司着手申请赔偿的。

  B:看看他们怎么说吧。

  (5)

  A: Just whose fault is this damage?

  B: The order was in good shape when it left out factory.

  A: It certainly didn't arrive here that way.

  B: We'll make it right with you, of course.

  A:这次的损坏究竟是谁的责任呢?

  B:货离开工厂时都是完好无缺的啊。

  A:送到这儿时可不是那样!

  B:真相如何,我们一定会让你知道。

  (6)

  A: How about taking the damaged portion at a lower price?

  B: What kind of price did you have in mind?

  A: I was thinking of 40% off.

  B: That will probably be ok.

  A:损坏的那一部分就算便宜一点,如何?

  B:你说多少呢?

  A:打个6折吧。

  B:应该可以吧。

  (7)

  A: I'm sorry, but I don't think this damage is our fault.

  B: What do you mean?

  A: It looks like the shipping company did this.

  B: We'd better take it up with them, in that case.

  A:抱歉,不过我不认为这次的损坏是我们的错。

  B:你这话是什么意思?

  A:应该是货运公司造成的吧。

  B:如果是那样,我们最好向他们提出来。

  (8)

  A: We can't process your damage claim.

  B: Why not?

  A: You didn't note the damage on the bill of lading.

  B: I see.

  A:我们无法办理你的索赔。

  B:为什么?

  A:你没有在提货单上注明损坏情况。

  B:这样子!

  (9)

  A: It looks like we have problem with the shipment.

  B: What kind of problem.

  A: We came up about two cases short.

  B: I see, we'll look for them on our end.

  A:货有问题哦。

  B:什么样的问题呢?

  A:我们发现大概短少了两箱。

  B: 哦,我们这边会找找看。

  (10)

  A: Are you sure you sent the full order?

  B: Yes, why?

  A: We seem to be three packages short.

  B: You'd better check with the shipper.

  A:你确定货全部都出来了?

  B:是的。怎么样呢?

  A:好像少了三大箱。

  B:你最好向货运公司查查看。

  (11)

  A: We're sorry, but we cannot allow your claim.

  B: Why not?

  A: The material was not damaged by us.

  B: We'll have to talk this over some more.

  A:对不起,我无法接受你的赔偿要求。

  B:为什么?

  A:东西不是我们损坏的。

  B:这件事我们得好好地再谈一谈。

  (12)

  A: What about our claim?

  B: Our shipping manager is looking into it.

  A: When will we hear something from him?

  B: On, in just a day or two, I think.

  A:我们的赔偿怎么样啦?

  B:我们的货运经理正在调查这件事。

  A:什么时候会有消息呢?

  B:哦,我想就这一、的两天吧。

  (13)

  A: Here is the final settlement for your claim.

  B: Thanks, we appreciate the fast work.

  A: We only hope we won't have this kind of problem again.

  B: That goes for us too.

  A:你的赔偿问题终于解决了。

  B:谢谢你们这么快就办好了。

  A:我们仅希望不会再有这样的事情发生。

  B:我们也是这么希望?
 

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